Feb05 Summary(C4 Listening: A Silent Hero)

In most business situations, we listen more than we read, write, or speak. We use listening more than virtually any other communication skill, so listening is so important.

Listening is the intrapersonal process of selecting, attending to, interpreting, and remembering the sounds that we hear. But hearing is the physiological reception of sound waves that is necessary for listening. Active listening is an important business tool in which you focus, interpret, and respond verbally and nonverbally to the messages you receive. Meanwhile, I think when you talking, you may pay more attention on your voice, it has a major effect on your audience. A lively, exciting voice attracts and keeps listeners’ attention. A speaking voice should be pleasant, natural, forceful, expressive and easily heard. Use volume, pitch, rate and quality as well as appropriate pauses to reflect and add meaning and interest to your message. Your voice should reflect the thoughts you are presenting.
What’s more, Pleasure listening can be a soothing way for busy professionals to relax after long meetings or while they are crafting documents, listening for pleasure is an example of passive listening. While, not listening in meetings, conferences, or other business groups can cost a business precious time and effort because messages may need to be repeated or assignments may need to be revised.