Apr23 Summary (C14 The Business of Change and Conflict)

Chapter14 Summary

Change is often inevitable and necessary for business to expand and progress into the future. Conflict is an event expressed through communication when individual or group behave in ways that indicate they have in compatible positions or goals. There may be conflict in a company for different purposes like for positions or personal interest. There are different traditional conflict strategies, they are: negotiation, positional bargaining, mediation, conflict management and arbitration.
Conflict is actual or perceived opposition of needs, values and interests. A conflict can be internal (within oneself) or external (between two or more individuals). Conflict as a concept can help explain many aspects of social life such as social disagreement, conflicts of interests, and fights between individuals, groups, or organizations. In political terms, "conflict" can refer to wars, revolutions or other struggles, which may involve the use of force as in the term armed conflict. Without proper social arrangement or resolution, conflicts in social settings can result in stress or tensions among stakeholders. When an interpersonal conflict does occur, its effect is often broader than two individuals involved, and can affect many associate individuals and relationships, in more or less adverse and sometimes even humorous way.
One should not confuse the distinction between the presence and absence of conflict with the difference between competition and co-operation. In competitive situations, the two or more individuals or parties each have mutually inconsistent goals; either party tries to reach their goal it will undermine the attempts of the other to reach theirs. Therefore, competitive situations will, by their nature, cause conflict but if you have good sportsmanship or are just fair it won't cause undesirable conflict. However, conflict can also occur in cooperative situations, in which two or more individuals or parties have consistent goals, because the manner in which one party tries to reach their goal can still undermine the other individual or party.